How to Set Up Multi-Factor Authentication (MFA) for Your Firm Dashboar

Multi-Factor Authentication (MFA) adds an extra layer of security to your Steno Firm Dashboard account by requiring both your password and a temporary code from an authenticator app when signing in.

Why Use MFA?

MFA significantly reduces the risk of unauthorized access to your account, even if your password is compromised. This additional security layer helps protect your firm's sensitive legal documents, transcripts, and case information stored in your dashboard.

Getting Started

Prerequisites

Before setting up MFA, ensure you're using email and password authentication (not SSO). MFA is currently available only for users who sign in with their email and password, not for those using integrated SSO providers like Google. Switch to email and password authentication to continue.

Supported Authenticator Apps

You can use any popular authenticator app including:

• Google Authenticator
• Microsoft Authenticator
• Authy
• Any TOTP (Time-based One-Time Password) compatible app

Step-by-Step Setup Guide

Step 1: Access Security Settings

1. Sign in to your Firm Dashboard
2. Click on your name in the top-right corner
3. Select Account Preferences
4. Navigate to the Security section
   
   

Step 2: Enable MFA

1. In the Security settings, locate the Multi-Factor Authentication (MFA) section
2. Toggle the "Authenticator app (TOTP)" option to enable MFA
3. The configuration wizard will automatically open
4. Select your preferred authenticator app to use for MFA

Step 3: Connect Your Authenticator App

Option A: QR Code (Recommended)

1. Open your authenticator app on your mobile device
2. Select "Add Account" or "Scan QR Code"
3. Point your camera at the QR code displayed on screen
4. Your app will automatically add your Steno account

Option B: Manual Entry

1. Click "Enter code manually" if you can't scan the QR code
2. Copy the provided setup key
3. Add it manually to your authenticator app

Step 4: Verify Setup

1. Check your authenticator app for the 6-digit code for Steno
2. Enter this code in the verification field
3. Click "Verify" to complete setup

Success! MFA is now active on your account.

Using MFA for Daily Sign-Ins

Once MFA is enabled, your sign-in process will include these steps:

1. Enter your email address and password as usual
2. You'll see an additional screen requesting your authentication code
3. Open your authenticator app and find the current 6-digit code for Steno
4. Enter the code and click "Sign In"

Important: Authentication codes refresh every 30 seconds, so make sure to use the current code displayed in your app.

Managing Your MFA Settings

MFA setup is completely voluntary which means you choose whether to enable it. You can disable MFA at any time by:

1. Going to Account Preferences → Security
2. Toggling off the "Authenticator app (TOTP)" option

Troubleshooting Common Issues

"Invalid authentication code" error:

• Use the most current code from your authenticator app
• Double-check you're looking at the code for your Steno account

Lost access to authenticator app:

• Contact our support team at concierge@steno.com for assistance with account recovery.

QR code won't scan:

• Try using the manual entry option instead
• Ensure your authenticator app is up to date
• Check that your camera has permission to access the app

Need Help?

If you have questions about account security, please contact our support team at concierge@steno.com.