Legal Videographer FAQs

Comprehensive answers to your most common questions about working with Steno as an independent legal videographer contractor.

General Questions

Where can I find Steno's expectations for independent videographer contractors?
Does Steno have preferred paperwork that I should use?
Does Steno provide scripts for the official videographer read-in/read-off?
What is a Back-to-Back (B2B) job?
What is a Certificate of Non-Appearance (CNA), and what should I do when one is happening as a videographer?

Booking/Scheduling Questions

How do I know I'm booked on a Steno Job?
Who should I contact with questions about an upcoming Steno job?
How do I know when my job is confirmed?
How will I be notified if my job has been canceled?

FOR BILLING AND MATERIAL TURN-IN QUESTIONS

Visit our Steno Billing & Materials Submission Guidelines page.

General Questions

Where can I find Steno's expectations for independent videographer contractors?

Please visit our 'Steno Legal Videography: Professional Standards & Technical Guide' article for a detailed list of Steno's expectations and best practices for legal videographers.

Does Steno have preferred paperwork that I should use?

Yes. Please visit our 'How to Complete the Steno Video Worksheet' article to learn more about Steno's Video Worksheet and download a copy.

Does Steno provide scripts for the official videographer read-in/read-off?

Yes. Please visit our 'Steno Videographer Read-In/Off Scripts' article for all our read-in and read-out scripts.

What is a Back-to-Back (B2B) job?

You may be booked on a series of depositions on the same day that happen consecutively with the same attorneys, same court reporter (usually), and same case, but with multiple witness. In most cases, you will not need to change your setup between depositions. You will need to fill out a separate video worksheet per witness.

What is a Certificate of Non-Appearance (CNA), and what should I do when one is happening as a videographer?

CNAs occur when the witness fails to appear. Typically, counsel will wait approximately 15 minutes beyond the scheduled start time to allow the witness a chance to arrive (please ask them how long they would like to wait). After this period, ask if they would like to proceed with a certificate of non-appearance. If they agree, your subsequent question should be:

"Would you like a video recording of the statement, or would you like to address this directly with the court reporter?"

Please refer to our How to Complete the Steno Video Worksheet page for further info on what to do on the video worksheet for a CNA.

If the witness does not show up or the deposition is canceled on-site, you must call Steno at (888) 404-0390 to inform us of the cancellation.

Booking/Scheduling Questions

How do I know I'm booked on a Steno job?

Upon acceptance of a Steno booking request via email or phone, our Video Scheduling Team will promptly send you a confirmation email containing all pertinent job details, including the date, time, location, NOD (when applicable), and location information.

All booking emails will come from a @steno.com email address.

Each job is assigned a unique Job ID, which will be provided for your reference.

Retaining this Job ID is essential, as it must be included on all related invoices, materials, and communications.

Who should I contact with questions about an upcoming Steno job?

All questions should be sent to concierge@steno.com, ATTN: Video Scheduling.

For urgent issues, please call us at 888.404.0390.

When contacting us about an assigned Steno job, please include the Steno Job ID provided upon confirmation.

If you cannot locate the Job ID, please provide the date, time, and witness name so we can locate the job more quickly and answer your questions.

How do I know when my job is confirmed?

After you are booked on a Steno job, our Video Scheduling Team will send you a confirmation request email one business day before the scheduled date.

This email confirms that the job is proceeding as scheduled.

This email will also contain the most recent information regarding your job and inform you of any changes or special requests.

Please reply to the confirmation email to confirm that you are ready for the job.

How will I be notified if my job has been canceled?

If your job is canceled, you will receive an email from concierge@steno.com. The cancellation email will include the date and Job ID of the canceled job.

The subject of the email will include the Job ID for your reference.

Example Subject: Your Steno Job # 1234567 is canceled

The body of the email will include the previously scheduled date and time.

Please confirm receipt of this email by replying to this email.