ACH direct debit allows you to pay invoices directly from your bank account through the Firm Dashboard. This payment method is faster than mailing checks and more convenient than credit cards.
Setting Up ACH Payments
Step 1: Initiate Payment
You can initiate ACH payments from several places in your Firm Dashboard:
- Click "Pay Invoices" on the Billing tab
- Click a payment link in any individual invoice
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Step 2: Select Payment Method
After clicking to pay, you'll be redirected to a new tab with Stripe's secure payment interface. Look for the "US Bank Account" option. Stripe handles all bank account verification and storage.
NOTE: Your banking details remain with Stripe and are never shared with Steno.
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Step 3: Verify Your Bank Account
You have two options for bank account verification:
Option A: Stripe Link (Recommended)
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Once your bank account is verified and selected, complete your payment.
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Option B: Manually Verify (Micro-Deposit Verification)
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If you choose to enter bank details manually, Stripe will send small test deposits to your account for verification. This process takes 1-2 business days for the deposits to appear, after which you can return to complete verification with the deposit amounts.
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Once your bank account is verified and selected, complete your payment.
Understanding Payment Status and Timing
Processing Status
After submitting an ACH payment, your invoices will show as "Processing." This status will remain for 3-5 business days while the bank transfer completes. You'll receive an email confirmation when funds have fully settled.
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TIP: Use the filters on your Billing page to quickly find processing invoices.
When Payment Completes
Once the bank transfer is complete, your invoices will automatically update from "Processing" to "Paid" status, and you'll receive final settlement confirmation via email.
Frequently Asked Questions
Q: How long does ACH payment processing take?
A: Your invoices will show "Processing" for 3-5 business days while funds transfer. You'll receive an email confirming funds have settled.
Q: I chose manual bank verification - how long will the whole process take?
A: If you need micro-deposit verification:
- Micro-deposits appear: 1-2 business days in your bank account
- Complete verification: Return to verify the deposit amounts
- Payment processing: 3-5 business days after verification
Q: Why does it take longer than credit card payments?
A: ACH transfers move money directly between bank accounts through the federal banking system, which requires additional processing time for security and verification.
Q: Will I be notified when payment is complete?
A: Yes, you'll receive an email confirmation when funds have fully settled and your invoices will automatically update from "Processing" to "Paid" status column.
Need Help?
If you encounter any issues with ACH payments, please contact our support team at concierge@steno.com